Resolved -
A fix has been implemented. If you continue to experience missing payments or incorrect statuses in Shopify, please contact our support team for further assistance.
Aug 27, 16:45 CEST
Update -
We are collaborating with Shopify to implement a fix that will ensure impacted transactions are correctly displayed in Shopify with the appropriate status.
Aug 26, 15:00 CEST
Identified -
We have identified an issue where some transactions are not appearing correctly in Shopify, even though they are reserved in the Nets Easy Portal.
Our team is actively working on a solution.
Aug 21, 16:00 CEST