Issues affecting Shopify plugin for Nets Easy - INC0986733

Incident Report for Nexi Checkout

Resolved

This incident has been resolved.

Posted Oct 09, 2026 - 13:36 CEST

Monitoring

A fix has been deployed to address the refund processing issue affecting some Shopify merchants.
Merchants who experienced failed refunds can now retry the refund operation.

Merchants experiencing payment capture issues are advised to verify their Shopify Auto Capture setting.

We continue to monitor the situation.

Posted Oct 09, 2026 - 13:35 CEST

Investigating

We are investigating reports of payment processing issues affecting some Shopify merchants.
Impacted merchants may experience issues with refund processing and payment capture functionality.
Our teams are currently investigating the scope and impact.

Posted Oct 09, 2026 - 12:00 CEST

This incident affected: Nets Easy Plug-ins.