All Systems Operational
Nets Easy Checkout Operational
90 days ago
99.82 % uptime
Today
Nets Easy API Operational
90 days ago
99.96 % uptime
Today
Nets Easy Merchant Portal Operational
90 days ago
99.97 % uptime
Today
Nets Easy Payouts Operational
90 days ago
99.73 % uptime
Today
Nets Easy Other Components Operational
90 days ago
100.0 % uptime
Today
Nets Easy Customer Test Operational
90 days ago
90.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022
Resolved - This incident has been resolved.
May 18, 09:36 CEST
Update - Mastercard is working on the Easy test environment again we are working on bringing Visa back as well.
May 16, 10:20 CEST
Identified - We have identified a issue with Easy test transactions failing.
Our tech team is working on a solution.

May 13, 09:30 CEST
May 17, 2022
Resolved - All refunds and payouts visible in the system have been resolved. In case any new issues are reported we will handle them on a day to day basis in business as usual mode.
May 17, 13:27 CEST
Update - Almost all remaining refunds has now been processed and the few that remain will be processed with a small delay.
May 13, 20:00 CEST
Update - Automatic daily processing of new payments is up to date. Majority of payments that were affected by the incident are updated and processed. We are now working on cleaning and updating payouts that were not processed during and immediately after the incident resolution.
May 10, 11:19 CEST
Update - We are still seeing delays in payouts and refunds since last week.
Our payout team is working to solve the situation and expects to have mitigated the delays in payouts by Monday morning.

May 5, 10:45 CEST
Update - The issue with generating the payout reports in the Easy portal has been confirmed to be resolved.
We are continuing to monitor for any further issues.

May 3, 14:00 CEST
Update - We are continuing to monitor for any further issues.
May 3, 12:00 CEST
Update - We have detected a new issue with generating the payout reports in the Easy portal.
Our tech team is investigating and working on a solution.

May 3, 11:00 CEST
Update - We have solved all the delays in payouts and data processing except from individual refunds. We will update when all the refunds have been processed.
May 2, 10:25 CEST
Update - During the day delays in processing have been further reduced and we did not experience any new issues.
We expect all the delays to be resolved until Monday morning.

Apr 29, 15:42 CEST
Update - Fix that was implemented yesterday has greatly reduced the delays in data processing. There are still some residual delays in payouts that are being processed at the moment. we will provide next update today in the afternoon.
Apr 29, 09:59 CEST
Monitoring - A fix that should mitigate the different delays has now been implemented. We are seeing positive effects from the start but will continue to monitor the situation. We will provide a new update tomorrow.
Apr 28, 16:00 CEST
Identified - We have identified a number of side effects still affecting merchants from our previous reported issues (especially but not limited to) the 14th - 17th and 20th of April.
Some transactions are currently not able to refund, some transactions are missing from the payout reports and some transactions are delayed in payout.

We are aware of the issues and our tech-teams are working to solve them.

Apr 27, 10:00 CEST
May 16, 2022
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
May 9, 2022
Resolved - This incident has been resolved.
May 9, 13:45 CEST
Identified - We have identified a issue with Easy test not working with SEK currency.
DKK or NOK can be used until our tech-team resolves the issue.

May 6, 11:30 CEST
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Resolved - The issue has been resolved.
Easy test is now working as intended.

May 6, 09:30 CEST
Update - We are continuing to monitor for any further issues.
May 6, 08:25 CEST
Monitoring - A fix has been implemented and the Mastercard test cards are now working again.
Our tech-team is still looking in to getting the Visa test cards to work as intended.
In the meantime kindly make use of the MC test cards.

May 5, 13:30 CEST
Update - Our 3D secure partner has been contacted and our tech-team is investigating internally.
May 5, 10:00 CEST
Identified - We are currently seeing issues with the Easy test environment.
May 4, 15:00 CEST
May 5, 2022
Resolved - This incident has been resolved.
May 5, 07:25 CEST
Monitoring - We experienced a 4 minute interruption of service on Easy checkout and API.
Operation is back to normal and we are monitoring the situation.

May 4, 16:20 CEST