Resolved -
All refunds and payouts visible in the system have been resolved. In case any new issues are reported we will handle them on a day to day basis in business as usual mode.
May 17, 13:27 CEST
Update -
Almost all remaining refunds has now been processed and the few that remain will be processed with a small delay.
May 13, 20:00 CEST
Update -
Automatic daily processing of new payments is up to date. Majority of payments that were affected by the incident are updated and processed. We are now working on cleaning and updating payouts that were not processed during and immediately after the incident resolution.
May 10, 11:19 CEST
Update -
We are still seeing delays in payouts and refunds since last week.
Our payout team is working to solve the situation and expects to have mitigated the delays in payouts by Monday morning.
May 5, 10:45 CEST
Update -
The issue with generating the payout reports in the Easy portal has been confirmed to be resolved.
We are continuing to monitor for any further issues.
May 3, 14:00 CEST
Update -
We are continuing to monitor for any further issues.
May 3, 12:00 CEST
Update -
We have detected a new issue with generating the payout reports in the Easy portal.
Our tech team is investigating and working on a solution.
May 3, 11:00 CEST
Update -
We have solved all the delays in payouts and data processing except from individual refunds. We will update when all the refunds have been processed.
May 2, 10:25 CEST
Update -
During the day delays in processing have been further reduced and we did not experience any new issues.
We expect all the delays to be resolved until Monday morning.
Apr 29, 15:42 CEST
Update -
Fix that was implemented yesterday has greatly reduced the delays in data processing. There are still some residual delays in payouts that are being processed at the moment. we will provide next update today in the afternoon.
Apr 29, 09:59 CEST
Monitoring -
A fix that should mitigate the different delays has now been implemented. We are seeing positive effects from the start but will continue to monitor the situation. We will provide a new update tomorrow.
Apr 28, 16:00 CEST
Identified -
We have identified a number of side effects still affecting merchants from our previous reported issues (especially but not limited to) the 14th - 17th and 20th of April.
Some transactions are currently not able to refund, some transactions are missing from the payout reports and some transactions are delayed in payout.
We are aware of the issues and our tech-teams are working to solve them.
Apr 27, 10:00 CEST
