All Systems Operational

Nets Easy Checkout Operational
Nets Easy API Operational
Nets Easy Merchant Portal Operational
Nets Easy Payouts Operational
Nets Easy Plug-ins Operational
Nets Easy Other Components Operational
Nets Easy Customer Test Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SSL Certificate Renewal for Nets Easy / Nexi Checkout - Action Required for Some Merchants Oct 29, 2026 11:00-11:15 CET

Date: October 29, 2025
Time: 11:00 CET

We will renew the SSL certificate for Nets Easy / Nexi Checkout at the above time.

Does this affect you?

Most merchants: No action is needed. If your integration does not use certificate pinning, you can ignore this message.

Merchants using certificate pinning: Action is required. If you do not update your integration, your checkout will stop working and payment traffic will be blocked.

Please forward this message to the person or team responsible for your technical Nets Easy integration.

For merchants using certificate pinning
Here is the information you need:

New certificate thumbprint:
CD5A376B0687C2871EC78F926FDD2401C9F3446EFA0D3CB4719B0CE3D2D88F2F
New serial number:
0D1F65F6735B3C6EBDC91855BDE9B588

If you need the certificate and certificate chain, contact your local support team.

Important:
There is no expected downtime, but you may notice temporary slowness in Nets Easy checkout during the update.

For questions, please contact Nets Ecom Support.
Posted on Sep 29, 2026 - 17:00 CEST

Oct 15, 2026

No incidents reported today.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Issues affecting Shopify plugin for Nets Easy - INC0986733
Resolved - This incident has been resolved.
Oct 9, 13:36 CEST
Monitoring - A fix has been deployed to address the refund processing issue affecting some Shopify merchants.
Merchants who experienced failed refunds can now retry the refund operation.

Merchants experiencing payment capture issues are advised to verify their Shopify Auto Capture setting.

We continue to monitor the situation.
Oct 9, 13:35 CEST
Investigating - We are investigating reports of payment processing issues affecting some Shopify merchants.
Impacted merchants may experience issues with refund processing and payment capture functionality.
Our teams are currently investigating the scope and impact.
Oct 9, 12:00 CEST

Oct 8, 2026

Incorrect Swish payment statuses in Nets Easy Portal and reports - INC0985855
Resolved - This incident has been resolved.
Oct 8, 20:16 CEST
Identified - We continue to work on resolving the issue affecting Swish payment status information in Nets Easy.
A fix is being prepared to restore correct payment status information in the Portal and reports.
Oct 8, 14:00 CEST
Investigating - We are currently investigating an issue affecting Swish payment status information in Nets Easy, where payment statuses may not be displayed correctly in the Portal and Portal-generated reports.
Oct 8, 09:30 CEST

Oct 7, 2026

WooCommerce plugin: Easy Checkout issue in embedded Checkout - INC0985411
Resolved - This incident has been resolved.
Oct 7, 17:25 CEST
Identified - We are currently experiencing an issue with Easy Checkout in embedded Checkout for WooCommerce. The issue has been identified, and a fix is being implemented.
Oct 7, 14:50 CEST

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Nets Easy Test environment unavailable - INC0983784
Resolved - This incident has been resolved.
Oct 5, 13:20 CEST
Identified - We are currently experiencing issues with the Nets Easy Test environment following a planned migration.
The team is investigating and working to restore normal availability.
Oct 5, 03:53 CEST
Maintenance window on Nexi Checkout - CHG0177065
Completed - The scheduled maintenance has been completed.
Oct 5, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 02:00 CEST
Scheduled - During the maintenance window, consumer may experience a disruption of our services for up to 1 minute.
Sep 28, 09:13 CEST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Delayed payout reports on Nets Easy - INC0982577
Resolved - This incident has been resolved.
Oct 2, 13:30 CEST
Identified - Payout reports are currently delayed.
Payouts themselves are being processed as usual and are not affected by this issue.
Oct 2, 09:00 CEST

Oct 1, 2026

Delayed payout reports on Nets Easy INC0981772
Resolved - This incident has been resolved.
Oct 1, 14:15 CEST
Identified - Payout reports are currently delayed.
Payouts themselves are being processed as usual and are not affected by this issue.
Oct 1, 09:52 CEST
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